Forms & Policy
We appreciate your time and we know that you respect the time of our therapists. Although, we do understand there are emergencies we as that you please contact as soon as you know that you may have to reschedule or cancel. Your cooperation is greatly appreciated. 24 hours notice is required for all reschedule and cancellations. If less than 24 hours notice is given you may be charged a 50% Fee of the regular priced scheduled service. If there is a no show no call you will be charged for the full price of the service. (* Please note arriving 15 min. or later will be considered a no show) We do require a credit card on file to book and reserve your appointment. Your credit card will not be charged at that time.
If you are sick or not feeling well please reschedule your service. We want to maintain a safe and healthy environment for our clients as well as our staff.
Some of our skin care treatments may be more invasive than others or interfere with certain health issues or medications. Please make sure to discuss ANY skin conditions, medications or any other issues with your therapist prior to receiving a treatment. If you are experiencing any open lesions, cold sores, rash etc., we will NOT be able to perform the service. We also recommend discussing any illness, medications or health issues with your physician as we are not Doctors and can not provide medical advice or treatment. Please note that treatment may be declined at time of service if the therapist feels it is unsafe to proceed. We may ask for a Doctors ok to continue treatment.
We want everyone to enjoy their time relaxing at Bellagena and we ask that children do not accompany you during your treatment.
We offer many clients a relaxing environment to get away and treat themselves. We ask that you turn off your cell phones and if you must make a call to please step outside.
Gratuity is always greatly appreciated. However, we can only accept credit cards tips if a purchase is made. So if your service is pre-paid and you would like to leave gratuity, remember to bring cash.
Many of our services may be purchased in a package of 5 or more at a generous 15% Off. However, there are a few exceptions. (Lash Lift, Rezenerate Facial and OxyGeneo are a few).
If you have a coupon/voucher or other promotion, please make sure to call Bellagena prior to purchasing a second one. Some promotions are Limited One Per Person.
Please note all services including packages are non-refundable and non-transferable.